Welcome to New Chapel Street Surgery!
With the closure of Cae Teg Practice, patients living in Pontnewydd and Croesyceiliog have been allocated to New Chapel Street Surgery. We realise that this may cause some anxiety, but please be reassured that we are doing everything possible, to make this transition as easy as possible.
Every surgery has their own way of running their clinics, appointments, and ways in which they interact and contact their patients, and so there may be changes with how you are used to interacting with Cae Teg, and how we run New Chapel Street Surgery. We have put together a handy quick guide, giving you an introduction to how New Chapel Street Surgery works. You can also have a look at our practice leaflet, which you can download and print for reference, or ask for a copy at reception.
Obviously, the coronavirus pandemic has affected all our lives, and has changed the way in which we normally operate. We have had to make some changes to how the practice operates to ensure the safety of our patients and staff. Please do not attend the surgery in person unless you have been invited down. If you do need to attend in person, you will notice that we have a Ring video doorbell in the foyer. Please press the bell and wait for one of the reception team to answer. You will be asked questions to screen for coronavirus, before being allowed into the building.
Once inside, please use the hand gel on the wall. For your safety, we have currently switched off the automatic check in touch screen, so please report to reception. Please maintain your social distance. We have marked out some handy guides on the floor, and the waiting room chairs are spread out to allow you to wait safely. We are trying to minimise the number of patients waiting at any one time.
Where is New Chapel Street Surgery?
We are situated off Harold Street, Pontnewydd, Cwmbran. Our postcode is NP44 1DU. We operate from this building only, we do not have any other branches.
When is the surgery open?
New Chapel Street Surgery is open weekdays, Monday to Friday between 8.00am and 6.30pm.
What happens outside of these times?
At the weekends, and bank holidays, patients can get urgent medical advice from NHS Direct Wales and Gwent Out of Hours on 111.
How can I contact the surgery?
Telephone : 01633 485 155
Fax: 01633 484 133
Email: firstname.lastname@example.org (for routine appointments requests / sick note requests)
Twitter: @NewChapelStreet (information only – we do not respond to direct messages on Twitter).
How do I book an appointment?
Our reception team are all trained in Care Navigation. That means they will ask a few questions when you call, to make sure you are seen by the right person, first time. This may be with a GP or nurse in the surgery, or you may be advised to contact an optician / midwife / dentist / physiotherapist.
How do I book an URGENT GP appointment?
You need to call Reception on 01633 485 155, before 10.30am on the day. You will be asked some questions about the problem, and will be offered a time that day if appropriate.
Can’t I just turn up and wait? I did at Cae Teg.
No, we do not operate a turn up and queue system. If you have an urgent medical problem, please phone reception before 10.30am on the day, as above.
How do you book a ROUTINE GP appointment?
You can book a routine appointment in a number of ways, using My Health Online, by phoning reception on 01633 485 155, but please phone after 10.30am, when the lines are quieter, or by emailing us at email@example.com.You can book up to two weeks ahead, depending on availability.
What if I want to see a certain doctor?
You can book to see any GP in the practice, but if you prefer you can request to see a particular GP. It may mean you have to wait longer, depending on their availability.
Can you have a video consultation?
Yes! We are able to offer video consultations. If you would like this service, please let reception know when you book. You will be texted a link to join our virtual waiting room, where the GP/clinician will join you at your allocated time. You do not need to download any apps, it will work from smartphones / tablets / computers. You need to be running Chrome or Safari browsers, and enable the use of the camera/video before you connect.
Can’t you come and see me at home?
No, home visits are reserved ONLY for the very elderly, frail and housebound patients, and are based on clinical need at the discretion of the doctor. If you feel you need a home visit please contact reception as soon as possible during morning surgery. The doctor may telephone you back to obtain more information. We expect children to be brought to the surgery where they can be seen quickly and examined in the most appropriate surroundings. Lack of transport or other inconvenience is not a valid reason for a house call. In such cases, you may be offered a review at the surgery at short notice, if appropriate.
How can I order my medication?
You can order your repeat prescription by dropping off your request slip at the surgery, there is a silver drop off box in the reception foyer. You can also email your request to firstname.lastname@example.org, or use My Health Online. We will not take any requests over the telephone, due to the risk of error. Please allow at least 48 hours for it to be processed.
How will I get my repeat prescription?
Please nominate your preferred pharmacy, and once processed, your prescription can be sent directly to the pharmacy for you to collect.
I already have a My Health Online account, can I still use it?
Unfortunately, we are told it is not possible for you to continue using your current My Health Online account, given to you by Cae Teg Surgery. You will have to re-register for a new account.
Where is the nearest chemist?
There are two pharmacies within walking distance of the practice, Pontnewydd Pharmacy and Lloyds Pharmacy, both located in Pontnewydd village. However, you can use any pharmacy of your choice, and most visit the practice regularly to collect prescriptions on your behalf. Don’t forget to nominate your preferred choice.
Is there parking outside the surgery?
Yes, there is a car park, but it is owned by Torfaen Council. There are two dedicated disabled spaces outside the main entrance.
Do you have disabled access?
Yes, the main entrance to the surgery has an easy access ramp, and our front door is fully automatic, it should open when you approach. The surgery is fully compliant with the Disability Discrimination Act.
Is there a lift?
No, we don’t have a lift as its not needed, all consulting rooms are on ground level.
What services do you offer?
We offer a full range of general medical services including : Contraceptive Services, Childhood Immunisations, Childhood Health Surveillance, Vaccinations and Immunisations, Minor Illness, Minor Surgery, INR Warfarin Monitoring, Spirometry, ECG, Phlebotomy, Case Management For Patients With Long-Term Conditions, e.g. Asthma, Diabetes, Hypertension, Epilepsy, Heart Disease And COPD, Ante-Natal Clinic, Practice Counsellor, Cytology (Smear) Clinic, Travel Vaccine Advice.
Do you do medicals?
We do offer chargeable Non NHS Services e.g. HGV Medicals/insurance reports etc. Please see our website for further details.
How will you know about my medical history?
The health board is facilitating the electronic transfer of your medical record from Cae Teg, into our practice computer systems. We have asked Cae Teg to hand over any important information that we should be aware of, in order to make sure that any care you currently receive continues once we start looking after you.
I’m worried about privacy, how do you keep my personal information secure?
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.
All patient information will be treated in strict confidence. Access to all records will be limited to the people caring for you, including medical secretaries. Sometimes other professionals involved in patient care will need access to the notes, but this will only be done with the express permission of the doctor. We fully abide by GDPR/DPA and Caldicott Principles in the use of information.
Do you have a diversity policy?
New Chapel Street Surgery strives to provide equality and fairness for all our patients and staff and not to discriminate on grounds of gender, gender reassignment, marital status (including civil partnerships), race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion or age. All patients and staff will be treated fairly and with respect. Please see our website for further information.
I have a question that’s not listed!
No problem, contact us and we will do our best to let you know the answer!
We hope this has been helpful in introducing the practice to you, we look forward to welcoming you!