New Chapel Street Surgery

01633 485 155

Direct Access Physiotherapy

This new drop in service will run from:

PARC Unit, County Hospital, Coed-Y-Gric Road, Griffithstown, NP4 5YA

Monday to Friday 9:00am to 11:30am

Direct Acces Physiotherapy Poster

Direct Access Physiotherapy Leaflet

Physio Referral Form

Direct Access Physiotherapy Homepage

Did you know you could go straight to see a physiotherapist in a direct access clinic for assessment of any joint or muscle pain or back pain without seeing your GP?

You are now able to access physiotherapy assessment directly rather than first seeing your GP if you have a musculoskeletal problem.  From this brief assessment the physiotherapist will identify if you:

  • need to be placed on the waiting list for full physiotherapy assessment and treatment
  • need to see your GP for further investigation or referral to another health care team
  • can be given reassurance and quick exercises to manage by yourself
This is a service for adults* who:
  • have a muscle or joint problem (for example, neck or back pain, shoulder or knee problems, “tennis elbow” or ankle sprain)
  • who are able to attend outpatient physiotherapy
  • are registered with a Torfaen, Blaenau Gwent or North Monmouthshire GP practice (see list of eligible practices within the documents linked below)
*people aged 16-18 are able to attend under specific guidelines

How do the direct access drop in sessions work?

You will be seen on a “first come first served” basis.

If we reach maximum capacity you will need to come back on another day or visit your GP.

No phone appointments are possible, you need to attend in person.

You will need to complete a self referral form prior to any assessment. This form asks specific questions about:

  • your problem and what makes it better or worse
  • your past medical history
  • your current medication – please bring details of any medication you take

If you do not feel comfortable to do this yourself, please bring someone who can help you or visit your GP instead to obtain a physiotherapy referral.  The staff will not be able to help you complete the form.

Exclusions from the direct access clinics

A referral from your GP or hospital consultant will still be required for physiotherapy assessment if:

  • you are between 16-18 years old and under the care of a hospital consultant

*if you are between 16 and 18 years of age and are not under the care of a hospital consultant, please attend your appointment with a parent or person with parental responsibility

  • you require a visit to your home
  • you require physiotherapy treatment due to problems with breathing
  • you require physiotherapy treatment due to a neurological problem e.g. following a diagnosis of Parkinson’s disease or multiple sclerosis
  • you have a complex background to your condition i.e. if you have multiple symptoms or have been diagnosed with persistent or chronic pain
  • you are unable to supply information about your own health

These referrals will be sent to the main physiotherapy department in the usual manner and do not require you to attend the drop in service.

Please see your GP for assessment if your condition is related to:

  • problems with going to the toilet to pass urine or not getting to the toilet in time
  • any numbness between your legs or around your bottom that is linked to back pain and is a new symptom
  • unexplained weight loss
  • multiple joint problems


  • if you have had previous physiotherapy for the same condition with little or no improvement
  • if you require supply or replacement of wrist splints and collars
  • if you require provision of reports for insurance, assessment of disability benefits or fit note