New Chapel Street Surgery

01633 485 155

Appointments

Routine appointments

The practice operates an appointment system during normal surgery hours. You can book an appointment by telephone, online or at reception. Routine appointments, with the doctor of your choice, can be booked up to two weeks in advance (subject to that doctor’s availability).

Please remember, appointments are only 10 minutes long, and it is unrealistic to manage multiple problems in one appointment.  If you have multiple issues to discuss, you may be asked to book a further review.  Please note that if you arrive more than 5 minutes late for an appointment you will be asked to re-book for another day.

Non-routine urgent appointments

If you feel your problem is urgent, and you need to be seen on the same day, please let the receptionist know when you call.  Emergency appointments are dealt with each morning, so please phone before 10:30 am. If you need an appointment on the day, the receptionist will ask some basic information about your problem, so the doctor can see the most urgent cases first.  You will then be given a time to attend the surgery that morning but please note due to the nature of medical emergencies, you may still have a wait to be seen.  In urgent cases we cannot guarantee an appointment with the doctor of your choice.

Cancellations

If you cannot attend your appointment, please inform us as soon as possible so we can offer it to another patient.

Video Consultations

We are now able to offer video consultations.  We use Attend Anywhere which can be used on a mobile, tablet or computer.  It requires either Google Chrome or Apple Safari browsers, you don’t need to download any apps.  You need to allow permissions for your device to use the microphone and camera.  If this service is something you would like to use, please ask our reception team when booking.

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