New Chapel Street Surgery

01633 485 155


Accessibility statement for New Chapel Street Surgery Website

This accessibility statement applies to the New Chapel Street Surgery website –

This website is run by New Chapel Street Surgery. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording etc:

  • email –
  • call – 01633 485 155

We’ll consider your request and get back to you within 5 working days.

If you cannot view the map on our ‘contact us’ page, call or email us, as above, for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us via email, or call on 01633 485 155.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our practice has an audio induction loop, if needed.

You can us contact us via email, or call on 01633 485 155.

Technical information about this website’s accessibility

New Chapel Street Surgery is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below some PDFs may not be fully accessible.

Non-accessible content

The content listed below is non-accessible for the following reasons, some third party PDFs may not be fully accessible.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

Disproportionate burden

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It’s not possible for users to change text size without some of the content overlapping.

The practice has no specific budget for supplying its web offering, and often relies on other sources for content to our site.  We’ve assessed the cost of fixing the issues with navigation and accessing information. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs are essential to providing our services. For example, we have PDFs with information on how patients can access our services.  We have replaced most of the PDFs with accessible HTML pages, and others, such as the practice leaflet will be updated in due course.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

We will constantly try to improve accessibility on this website, particularly with newly added contact.

Preparation of this accessibility statement

This statement was prepared on 14th August 2020. It was last reviewed on 14th August 2020.

This website was last tested on 14th August 2020. The test was carried out by New Chapel Street Surgery.

We decided to test our home page and a sample of the pages with important practice information on them.  Most PDFs have been converted into HTML accessible pages.

If you encounter specific problems relating to this website our website developers would love to hear from you. You can write to them directly at or please do contact us and we will pass on your message.

It is really important to us that as many people as possible can access the information on this website.

Rather than create a different accessible version of this website we have tried to make one site useful to all visitors. Below you will find some general information that should help you to browse this website and many others too.

The BBC website has a fantastic section called “My web my way” detailing accessibility features and assistive technologies available for your computer, so that you can view BBC Online and the rest of the web in a more accessible way.

Making your web browser more accessible

The five most popular web browsers are Google Chrome, Firefox, Internet Explorer, Apple Safari and Opera in that order.

Basic zoom instructions

This method works on most commonly used web browsers:

Windows – From the keyboard, you can increase or decrease the zoom value in 10% increments. To zoom in, press Ctrl+(+). To zoom out, press Ctrl+(-). To restore the zoom to 100%, press Ctrl+0 (zero).

Mac – To zoom in, press Cmd+(+). To zoom out, press Cmd+(-). To restore the zoom to 100%, press Cmd+0 (zero).

Detailed zoom instructions

Below you will find a step-by-step guide to zooming in on websites in your browser. If you have also changed the settings in your operating system and find that this does not magnify the text enough to be useful, then it is worth investigating screen magnification software.

These instructions are for use with the latest browser versions, however they may also work with other versions of the same web browser.

Google Chrome

In order to increase or decrease the zoom level of the currently displayed web page, you can use either the keyboard shortcuts (see table below) or access ‘Zoom->Larger/Normal/Smaller’ in the Chrome Page menu.

Page zoom level will be remembered for each unique domain, e.g. if you increase zoom for Google Search (, zoom level will also be increased for Google Calendar ( However, since Gmail ( is on a different domain, zoom level will remain unchanged in this example.

Shortcut Action

Ctrl++ ​Increase zoom level.
​Ctrl+- ​Decrease zoom level.
Ctrl+0 ​Set zoom level to default level.

Adjusting Font Face and Size

There are a number of ways to adjust your font settings. Chrome natively supports changing of Fonts and Languages, including setting font face and size for:

Serif Font
Sans-Serif Font
Fixed-width Font

To access these settings, open the Google Chrome Options, select the Under the Hood tab and click the Fonts and Languages button. The dialog that opens allows you to adjust your font settings (note: there is an open bug (1040) to allow these settings to override fonts specified in web pages).

In addition, there are a variety of Chrome Extensions that can be used to modify various font properties:

Change Colors

  • Optional font family and font size configuration
  • Ability to add new custom fonts

Minimum Font

  • Allows you to set the minimum font size on all web pages


  • Changes zoom level according to resolution & browser size.

High Contrast and Custom Color Support

There are a number of steps you can take to configure Chrome to run with custom contrast and colors:

  1. Install a Chrome Extension which allows you to specify your own custom color combinations, for instance the Change Colors extension.
    1. Quick page action to apply/remove styling overrides on a per page, per domain or global basis (overriding Web page colors)
    2. Optional background, text, links and visited links color configuration
    3. Option for showing/hiding images
    4. Option for showing/hiding Flash objects
  2. Use a Chrome Theme for some control of the color scheme of the Chrome user interface. As an example, the BitNova Dark theme offers white text on a black background. The Chrome Extensions Gallery offers many other themes, with a variety of color combinations.

Mozilla Firefox

You can zoom in and out of web pages including images with the following keyboard shortcuts:

Press command++ to display the web page one size larger.
Press command+- to display the web page one size smaller.
Press command+0 (zero) to display the web page at its normal size.

The text in your browser window should now appear larger. Please note that you will have to make these adjustments for every website that you visit. However, Firefox will remember your settings, so you will only have to do this once for each site.

You can change the size of text only on any web page with Text Zoom you can select as follow:

On the menu bar, click the View menu, then go to Zoom.

Select Zoom Text Only, which will make the controls only apply to text, not images.

The following keyboard shortcuts control text size when Text Zoom is selected:

Press command++ to increase the text size.
Press command+- to decrease the text size.
Press command+0 (zero) to reset the text size to the web page’s default size.

Note that some web pages may display incorrectly if you increase or decrease the text size.

Visit the Firefox accessibility pages

Microsoft Internet Explorer 8.0 and above

Internet Explorer Zoom lets you enlarge or reduce the view of a webpage. Unlike changing font size, zoom enlarges or reduces everything on the page, including text and images. You can zoom from 10% to 1000%.

Open Internet Explorer by clicking the Start button. In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.

On the bottom right of the Internet Explorer screen, click the arrow next to the Change Zoom Level button Picture of the Change Zoom Level button.

To go to a predefined zoom level, click the percentage of enlargement or reduction you want.

– or –

To specify a custom level, click Custom. In the Percentage zoom box, type a zoom value, and then click OK.


If you have a mouse with a wheel, hold down the Ctrl key, and then scroll the wheel to zoom in or out.

If you keep clicking the Change Zoom Level button Picture of the Change Zoom Level button, it will cycle through 100%, 125%, and 150%, giving you a quick enlargement of the webpage.

From the keyboard, you can increase or decrease the zoom value in 10% increments. To zoom in, press Ctrl+(+). To zoom out, press Ctrl+(-). To restore the zoom to 100%, press Ctrl+0.

Visit the Microsoft website using this link

Apple Safari

  • Open your Apple Safari browser.
  • Hold down the Apple Key and press the (+) key.
  • You will find that this will enlarge the text, to enlarge again repeat the procedure.
  • Keep repeating until the text is enlarged to your requirements.
  • If you need to make the text smaller press the Apple Key on your keyboard and press the (-) key.

The text in your browser window should now appear larger. If this is still too small for you then it may be that you need to look at other ways of enlarging the text on your screen, such as using the Zoom facility in the Apple Operating System.


Opera’s zoom feature is visually accessible on the progress bar as a list of increments from 20% to 1000%. Zooming with the keyboard offers the same range, but also includes all the stepped increments in between. You can see this impressive range if you hold down a zoom key to scan from one extreme to the other.

With the keyboard, there are 5 keys for quickly zooming a document. They are: 6, 7, 8, 9, and 0.

  • zoom using 10% increments: zoom in 0, zoom out 9 (or use + and – on your number pad)
  • zoom using 100% increments: zoom in 8, zoom out 7
  • snap page back to 100% (normal) 6, (or use * on your number pad)

There are comprehensive accessibility instructions on the Opera website